Unprofessional and Rude Agent

On the 26/02/16 I bought BIS service and R59.00 was deducted from my account and received SMS confirmation the my BIS service has been activated. On the 27/02/16 around 01h38 a.m I decided to call the call center as my BIS was still not active as per SMS received instate it was billing from my airtime when ever i visit social media like FACEBOOK and WHATSUP. A Xhosa lady who did not introduce herself answer the phone very rude and i told her my story but with out waiting for me to finish she asked me if i did not know that BIS is like that during month end , i was surprised course it was not month end and with out me talking back to her she transfer the call to customer survey......she was very rude and unprofessional, i need that call to be retrieved and sent to Vodacome CEO and corrective measures must be taken against her and i also need an apology in writing from her! And lastly i need my airtime i used after i have bought BIS Service that is still not active even today.