Unprofessional and Misleading

I app**** for a Vodacom/iStore contract last Wednesday and only received feedback today after several days of waiting. At first, I was told the problem was with my proof of address. After resubmitting documents and following up, the explanation suddenly changed to a “low credit score.”

This is extremely frustrating and feels misleading. My credit score is rated Good, and I have multiple active accounts in good standing. There is no valid reason for this rejection, and the contradictory explanations only create more confusion.

The delays, lack of clear communication, and inconsistent reasons show a serious lack of professionalism and fairness in how Vodacom/iStore handles customer applications. Customers deserve transparency and honest feedback, not vague excuses after waiting for days.