Unprofessional and inconsiderate

I haven’t had internet connection for 4 days I logged a ticket and I’m not receiving any help, I called again and was told that they logged the ticket incorrectly and I have to wait again 48 hours because they’ll log a new ticket, when I asked for the complaints department details I was simply told by the consultant Thandolwethu that “I don’t know, you’ll just have to wait” this is unprofessional and nonsense service that is being paid for without being provided