Unprofessional and *********** service yet again

Item: Vodacom
Rating: 1
Author: David .

The staff-member guaranteed that my simcard would be RICAed and working "24 hours later"

I insert simcard and I get the error `sim not provisoned: 2' - explain that ?

Why are you wasting my time if your staffmembers don't actually do their jobs ?

What exactly am I paying for ????????????????????

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Dec 2018, 08:31

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply17 Dec 2018, 08:31

Official

Vodacom's replyOfficial

17 Dec 2018, 08:47

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Kindly note that you may visit your nearest Vodacom store or contact 082135.
Regards
Consumer Website Team

Vodacom's reply17 Dec 2018, 08:47

Official