Unprofessional!!! and Disgusting!!!
Vodacom has authorized an upgrade on my account as well as debited my account without my permission. When i phoned to enquire i got the worst service ever. An amount has been debited off my account and im told they cannot cancel the debit order until i send in information for an investigation. So they will keep debiting until the investigation is done.
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Replies (3)
Vodacom's replyOfficial
17 May 2019, 16:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 May 2019, 13:08Dear Nosipho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply30 May 2019, 13:08
Official
Dear Nosipho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
's updateReviewer Update
29 Jul 2019, 10:30I am still waiting for my refund. A consultant phoned to notify me that indeed it was a ********** debit order on my account and i will be receiving my refund which i have not received.
's update29 Jul 2019, 10:30
Reviewer Update
I am still waiting for my refund. A consultant phoned to notify me that indeed it was a ********** debit order on my account and i will be receiving my refund which i have not received.