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INGRID E
1 reviews | Active since May 2015
13 Dec 2018, 15:28
Unprofessional and bad attitude
Vodacom Kimberley New Park branch, the lady working at the repair side at this branch had a very bad attitude today. We walked in for a repair on my phone, she didnt greet us or even look up as im sure her cellphone was more important, when we greeted her she carried on with her cellphone and just stood up and walked away we as customers were very very disappointed, her name is Brittany_, we feel this is not acceptable and very unprofessional from her side. A other very nice lady named Kelly came to help us after Brittany was to busy on her phone. She needs to learn customer service because of her bad attitude Vodacom will not see us again
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Replies (1)Vodacom's replyOfficial
13 Dec 2018, 17:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2018, 17:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
