rO
romy O
1 reviews | Active since Nov 2014
11 Apr 2022, 10:40
Unprofessional!!!!!
Been a vodacom customer for 23 odd years now. Tried to do an upgrade, it was processed, RAM delivered an open package which I refused to accept, Vodacom said they will change my package and upgrade me due to the inconvenience etc, only to be told today that nothing was logged and that the person assisting me on Friday doesnt know what he was doing as he cant change my package as he said! How can this unprofessional customer service be accepted??? As a customer within 3 days Ive been messed around, **** to, been called a lier and offered a invalid package?? I have now opted to cancel my package in totality!!! Perhaps Rain, MTN or Telcom shall give better service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Apr 2022, 11:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2022, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
rO
romy O's updateReviewer Update
11 Apr 2022, 15:52This is such a generic answer, just shows customer service does not exist, everyone's challenge is cut under the some cloth, yet we are all individuals and have different challenges!! In due course, when exactly is that, when my contract expires, when it is actually cancelled, when I have grand children or when Im 6 foot under. Those are more likely options as Im still waiting for the gentleman whom I spoke to on Friday to phone me back.
rO
romy O's update11 Apr 2022, 15:52
Reviewer Update
This is such a generic answer, just shows customer service does not exist, everyone's challenge is cut under the some cloth, yet we are all individuals and have different challenges!! In due course, when exactly is that, when my contract expires, when it is actually cancelled, when I have grand children or when Im 6 foot under. Those are more likely options as Im still waiting for the gentleman whom I spoke to on Friday to phone me back.