Unprofessional

I think I'm Flippin tired of Vodacom. U guys are extremely unprofessional. I went to the branch savannah mall to cancel my contract and I was told I have to do it on my own, but when I was taking the contract I did not do it on my own. I was called almost 5 times for an upgrade of a contract by vodacom agents , and I repeated my self 5 flipin times that they should cancel, Nd u know what bothers me? None of them told me that they are not able to do that from their department. They just said we will cancel it. After the 5th consultant I was so gatful she even gave me the number I should call. I called and I requested the lady to flipin cancel my contract, she was a very lovely lady and she said yes she did. This was April. I have been trying to cancel since March. Then I received an SMS saying my quotation has been processed: ********** ********** , use order number ********** ********** . I went to the branch after a week to confirm if the contract was cancelled. I get there Nd find a friendly new lady. She told me it was cancelled. Now I visited the branch again since I know that Vodacom is a piece of work and waist of energy. I ask the lady to check y did Vodacom load airtime for June meanwhile I cancelled the contract. She checked her system and said unfortunately the contract is not cancelled. What the **** is wrong with Vodacom. I have to consult about 1 thing ten times before it can be fixed. The lady said I have to call again to cancel. I am srsly tired of Vodacom and their nonsense. I'm not sure if whether it is Vodacom or the employees I'm dealing with. The number in question is ********** 778