Unprofessional

This yet again to express my dissatisfaction with vodacom and their services, after having sent from pillar to post without any resolution by Gugu, Simphiwe Qwabe, Lesa and Thabang Mphanama, Thabang even promised to contact me on the 29/05/2018, that never happened he promised me by the 30/05/2018 I would have received my upgrade on my router number ********** and that did not happen. Today the 30/05/2018 I phoned in and I was told that my upgrade has been cancelled without any reasons or explanation. I was supposed to have received my package Four weeks back already, It's even worse when I phoned in at cancellations I spoke to Simphiwe Qwabe asking for an email address to customer complaints, he literally responded to me like "I do not know the email address for our customer care nor complaints" this is the ****piest service I got from vodacom absolute bull sh***t . no one seems to know what happened.