POSTED THIS EARLIER TODAY
'Went to above mentioned store yesterday to only get proof of address- they told me their printer is not working and ask me to come back the next day. Went today for the same request the first person tells me that 'they do not do proof of address'- I should go to a bank. Really? Asked the person who 'helped' me the day before who says he is busy with a client whilst he is sitting back in his chair relaxing the day away. He finally 'helps' me again and gives me a page with my details on that looks like an account page taken off a website with no letterhead. The best part though - I asked him if he can perhaps stamp the page as some sort of proof and he tells me 'we have not received a stamp yet'. I have been paying my bill there manually for the past 2 years and they are still waiting on a stamp? Do I have to jump through all these hoops just to get proof of address from Vodacom? What if my phone was ******? What if I wanted to take out another contract? What if I required any other service? Unprofessional. '
I do not need a copy-paste reply with no response. I just need a valid piece of paper stating Proof of Address please.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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