1 reviews | Active since Aug 2015
Unprofessional
<p>I bought a vodacom Sim card to perform a sim swap i called the contact centre to get it done. on my first attempt i failed their frustrating security check nd the agent told me to think about the answers and call back fair enough I hung up after few minutes i called again to try again i got through another agent we went through the same security check and with excitement i passed and he perfomed the sim swap for me.. I had to wait a tedious 3 to 24 hour to get the number working, I was cool with that still as happy as i was to finally get my number back to my horror i woke up to set up my phone so i can continue my intensions of buying that sim card then the number was not mine hours later i got calls and strange sms from people..later that night the owner valled me and said that shes going to call vodacom and have her number back well she did exactly that, after 3 hours i was disconnected.. even after i discovered that the number was not mine i called vodacom back to correct the matter the agent said SORRY YOU NEED TO BUY ANOTHER SIM.Reason i bought that simcard was becuase i am an unemployed citizen to bought a sim card so i can be contactable to potential recruiters so WHERE on earth must i now have money to go to town and buy another sim?? and now i have already updated my Cv with the number vodacom gave me becuase i couldnt afford getting a new sim. My point clearly is how did i pass the security checks and how does vodacom give me a number which is already in use.NOW I AM FACED WITH LOOSING JOB OPPORTUNITIES BECUASE THE NUMBER I PUT ON MY CV WAS SOMEONE ELSES AND I GOT DISCONNECTED FROM IT..</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
