Unprocessed cancellations

At this point, I genuinely believe Vodacom is intentionally making it difficult for customers to cancel contracts. When requesting a premature cancellation quotation, the document reflects a subscription discount, yet when the cancellation is processed, they only cancel the handset portion while continuing to bill the subscription.

When this is raised as a complaint, the process becomes unnecessarily drawn out. Even after multiple discussions and assurances that the contract would be cancelled, the subscription charges continued. I am now left with only a month remaining on the contract term, which essentially defeats the entire purpose of requesting a premature cancellation in the first place.

The experience strongly suggests that the system is designed to discourage or delay cancellations rather than resolve them as agreed. This has been extremely frustrating and disappointing as a customer.