Unprecedented expense

<p>I woke up on Saturday 1st October 2016 thinking that I would be able to change majority of my "cell phone contract" allocation of R200 into data for the month only to find that there was R77 short on my contract. </p> <p> </p> <p>When I phoned Vodacom to enquire about where the money had disappeared to, I was first greeted by "We are experiencing high call volumes, please continue to hold or try again later". So I put the phone down as I had errands to go do. When I returned home I tried again and I got the same message. It took almost 20min before someone answered the phone. When I got through to the call center lady, I asked her where the money had disappeared to and she told me that it was taken for subscriptions dating back to 2012. I informed the lady that I do not subscribe to junk that charges on a daily basis and that for the past 6 months I was never charged for such subscriptions and I said that the missing airtime be returned to me. To date I have not received a phone call from Vodacom to apologize for the inconvenience caused and have also not received the missing airtime.</p> <p> </p> <p>This is now the 2nd complaint I have filled against Vodacom in the last 2 months. I am starting to get the feeling that Vodacom is slipping and that they do not want continued service from a loyal customer as I have been with Vodacom for almost 20 years now. </p>