UNPLEASANT SERVICE

I submitted an application for migration and upgrade from personal to business account with Vodacom Shop Repairs in Rustenburg opposite Waterfall Mall in August 2019, 08. I was assisted by Mr. Jon Schoeman whom I sent all the required documents in August 2019 to complete the transaction. Mr. Jon Schoeman never processed my application until I visited his store again on or around 26 August 2019. On that day it was only then Mr. Jon Schoeman started to upload my documents in their system and made me sign the form.Today is 17 October and I have not received anything from Mr. Jon Schoeman despite my efforts in making a personal visit to their store and sending him communication via e-mails. Mr. Jon Schoeman NEVER gave me a call to update me, except the last time I sent him an e-mail he responded by apologizing and attched approval fro vetting on 02 October 2019. Since that time I never heared from Mr. Jon Schoeman On 01 October Mr. Jon Schoeman in his e-mail said that the transfer will be between 14 and 17 of this month, today is the 17, NO WORD from Mr. Jon Schoeman to tell if the transfer was successful/approved or not, even though he promised to keep me updated regarding the transfer and upgrade on my account. Why and how is migration/transfer and upgrade take more than two months to be approved? I was told that Mr. Jon Schoeman is the only one who deals with business accounts, but sure he can't handle the pressure. In person I can see he's a good guy, but I find his service to me abhorrent. I have been a customer of Vodacom for more than 10 years, but this kind of service from Mr. Jon Schoeman I never came across.

The store telephone number is ***