Unpleasant experience & unprofessional conduct

The experience has been unpleasant! I took my phone through Vodacom Clearwater mall for repairs as per this job card number: ***0. The phone was returned by repair sent and it was said it was irreparable. The problem that I currently have is that Vodacom Clearwater has informed me that insurance is not willing to assist because: 1. Apparently the phone was bought cash, which is incorrect ( the phone is a contract phone) 2. You want a quotation before you can look at the claim. 3 That you did not update my details when I changed the policy to comprehensive cover.

I called your office on Friday morning and I spoke to Maseko ( Maseka) who told me that she can hear my complaint but there is nothing she can assist me with because your system is down and I should call back later.

I am being sent from pillar to post yet on the 28th of June I was billed for both the phone and insurance.

I am requesting some feedback on this matter if not please let me know the amount I should pay for canceling the contract.