SP
Sonja P

1 reviews | Active since Jul 2017

19 Jul 2017, 19:24

Unpleasant employee!!

<p>Today I received a call from a telemarketer on the number ********** 801 trying to get me to add data to my account. I said no and as I was still speaking she put the phone down in my ear!! This was extremely rude!! I have called ID and it said her name was Sasha Lee Mundo. It might be wrong but whoever it was or what her name is, she was very unpleasant. I have been a loyal customer at vodacom for many years and never have I ever gotten a telemarketer that put the phone down in my ear while I was still speaking!! I hope this problem does not happen again!!</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Jul 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jul 2017, 08:03
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team