Unpleasant and disappointing experience with Vodacom!

I had two cellphone contracts with Vodacom, and I've been trying to cancel my contracts since laste year, 2023, somehow it kept on being debited. This year, 2024, during May I phoned again to cancel. They offered me a better deal and upgrade, I accepted it for the one phone and still asked that the 2nd contract be cancelled, we'll go prepaid on that number. The consultant said that both wilo be done by 01st June. Now interestingly enough, the upgrade went through during June, but the contract on the second number were never cancelled! This left me confused, because both were requested during one telephonic conversation. I've been phoning Vodacom and whatsapping the Tobi, as well as looking for an email address to complaint, but were never assisted and my request to cancel was not adhered to. They continued debiting my account, until I refused to pay during July. August I phoned again and requested to cancel, this was eventually cancelled dueing August. Pity, I forgot the guys name who eventually assisted me. The lady who helped him even said she can see on the system that the number was put for cancellation during May, but she doesn't know why it wasnt cancelled. I said I won't pay for July and August, because why must I beg them for more then a year to cancel the contract! Now my account is in arrears and it seems that my network is being cut off. This service is so disgusting. This was such an unpleasant experience with Vodacom. I'll cancel any and all contracts with Vodacom. Utterly disappointed!