Unpaid refund

I bought voucher through vodapay from Hyperli. It was the massage for 2. I went to Hyperli and they didn't service us. I request a refund the lady responded rudely to say she doesn't have my money it is with vodapay. I have consulted Vodapay and they said money was paid to Hyperli. Communication between vodapay and myself they are ensuring me that they don't have my Monry it us with Hyperli whereas Hyperli us pointing vodapay. Now I don't understand really who is responsible for this refund since 8 January until today no refund. I would like to warn people to be careful when buying on vodapay app. It is a **** and high risk