Unpaid claim

They refuse to pay my insurance claim, my contract is 3 Months old I've been paying the insurance, I lost my fone 4 days ago, put a claim at a Vodacom shop in Alberton, they couldn't help me saying it's not ready on the system I must complete a claim form which we did, 3 days ago, they kept on saying we must wait for 30 mines, 1 hour 3 hours, I called them the whole days yesterday they just drop the fone in my ear, today I demunded to speak to a supervisor, I spoke to a guy called Israel at ***. He told me that turn around time is 48 working hours knowing very well that it's Friday today and tomorrow to thet are not working.

I'm so dissapointed and frustrated I waited 3 days to get a solution in the 3rd day they say another 48 working hours which mean they will process it next week Wednesday.

What's the point of paying insurance , then they drop the fone in my ear there's never a manger available

Pay my claim Vodacom, your people rude, they don't empathise with customers l, they just drop the fone