Unothorised migration
<p>I had 4 contracts with vodacom i moved 2 to prepaid in dec 2016 and the other 1 in march 2017.Then vodacom sales gives me a call and offers migration on my other business contract line and misleads me by telling me it will cost cheaper, i called and spoke to manager they confirmed on recordings that vodacom mislead me and that the issue will be resolved, it has now been 3 months later and i still get billed more for the 1 line as when i had 4 on contract. and now suddenly you cut my business line after i have been your customer for 20 Years, and after all it is Vodacom whom made the mistake and now my business is suffering beacause my land lines have also been ****** and i dont have any call access. I have had no sucsess from vodacom so you leave me no other option but to take this further and if my line does not get connected it 24 Hrs i will take this to all the social media platforms and newspapers.</p> <p>I am still waiting on signed proof that i gave permission to migrate my line to this contract.</p> <p> </p> <p>regards shawn</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day it has been a week now and Vodacom has still not even bothered to call me or just to fix my contract this is clear that a customer of 20 years mean nothing to you or even just to protect your own name brand !!!!!!!!!!!!
regards shawn ********** 941
Good day it has been a week now and Vodacom has still not even bothered to call me or just to fix my contract this is clear that a customer of 20 years mean nothing to you or even just to protect your own name brand !!!!!!!!!!!!
regards shawn ********** 941
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