FE
Friedemann E
1 reviews | Active since Mar 2010
23 Sept 2019, 14:00
Unorthorised data purchase
I am a pre-paid Vodacom customer. When without WiFi, I buy data bundles from my airtime funds, eg during travel times. It turns out, once the bundle expires, Vodacome takes money off my airtime for out-of-bundle data, without authorisation. This is *****, theft and definitely a very poor business practice. Only I should decide when to buy data from my airtime!
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Replies (3)
Vodacom's replyOfficial
23 Sept 2019, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Oct 2019, 14:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply01 Oct 2019, 14:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
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Friedemann E's updateReviewer Update
01 Oct 2019, 16:03Vodacom contacted me today, showed some degree of understanding, and refunded over R140 Rands in air-time, which is generous. I was also informed that one can opt out of the out-of-bundle data purchase by climbing 3 levels up into the options tree offered by *111#, but the instructions seem not work. Regarding the expiry of data bundles: Remaining data is rolled over only if the next bundle is purchased in time. If not, bad luck!
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Friedemann E's update01 Oct 2019, 16:03
Reviewer Update
Vodacom contacted me today, showed some degree of understanding, and refunded over R140 Rands in air-time, which is generous. I was also informed that one can opt out of the out-of-bundle data purchase by climbing 3 levels up into the options tree offered by *111#, but the instructions seem not work. Regarding the expiry of data bundles: Remaining data is rolled over only if the next bundle is purchased in time. If not, bad luck!