Unnoticed WASP and Vlive services using up all airtime

Item: Vodacom
Rating: 1
Author: Carel van der Merwe

Could you please send me a complete statement for the past 6 months on the WASP and Vlive services that I have so-called 'subscribed' for. Both when exactly (and how) I subscribed, and how much of my airtime was used for these.

I have noticed my airtime disappearing, but it has started to become excessive. After reading up I found that these services might have used up some of the data - after cancelling the following three services were 'cancelled': "Games", "TitanGame", and "Vidbin".

Furthermore, how can one block these from happening again as it seems that Vodacom 'conveniently' does not let its customers know that they are subscribed to any of these.

Thank you.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jul 2020, 14:25

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Jul 2020, 14:25

Official

CvdM

Carel van der Merwe's updateReviewer Update

06 Jul 2020, 08:39

Thank you very much for the quick service.

CvdM

Carel van der Merwe's update06 Jul 2020, 08:39

Reviewer Update

Thank you very much for the quick service.