SV
Shiraaj V
1 reviews | Active since Aug 2022
26 Jun 2024, 22:39
Unnecessary Expensive!!!
Vodacom has become a bunch of ******. The data prices went sky high, forcing customers to take out a data only sim. For the past 20 years I've been using vodacom and I can finally say I'm done with this network. It's ridiculous expensive. DON'T USE THIS NETWORK.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Jun 2024, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2024, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jun 2024, 09:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. “As Vodacom continues to invest heavily into maintaining network resilience to deliver an enhanced customer experience, and in response to various challenges faced by the industry that has resulted in increased operational costs for operators including base station vandalism and battery theft, loadshedding, currency weakness and high inflation.
Although prices are increasing (average increase of 5.6%), we are also increasing the allocation offered on each of these bundles. Applicable average allocation increase is 33% meaning that customers will be getting even more value despite a slight increase in price. “
On 20 June ’24 the price of some recurring bundles will increase:
https://www.vodacom.co.za/vodacom/terms/bundles-pricing-guide For added value, these bundles will come with MORE data. T&Cs apply.”
“As South Africa's leading network we're all about providing you with the best connection, the best coverage and the best customer service.
As we move into the second half of the year, we need to review some of our recurring bundle prices to align to inflation and operational costs. While cost increases are unavoidable, we are committed to keeping them as low as possible while still providing superior quality – all part of our promise to you.
The price increase will be effective from 20 June 2024, where there will be an average increase of 27% in allocation and 4.7% in price. As an added benefit, these bundles will now come with more data so that you can experience the best value for money. “
Regards
Vodacom Consumer Website Team
Although prices are increasing (average increase of 5.6%), we are also increasing the allocation offered on each of these bundles. Applicable average allocation increase is 33% meaning that customers will be getting even more value despite a slight increase in price. “
On 20 June ’24 the price of some recurring bundles will increase:
https://www.vodacom.co.za/vodacom/terms/bundles-pricing-guide For added value, these bundles will come with MORE data. T&Cs apply.”
“As South Africa's leading network we're all about providing you with the best connection, the best coverage and the best customer service.
As we move into the second half of the year, we need to review some of our recurring bundle prices to align to inflation and operational costs. While cost increases are unavoidable, we are committed to keeping them as low as possible while still providing superior quality – all part of our promise to you.
The price increase will be effective from 20 June 2024, where there will be an average increase of 27% in allocation and 4.7% in price. As an added benefit, these bundles will now come with more data so that you can experience the best value for money. “
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2024, 09:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. “As Vodacom continues to invest heavily into maintaining network resilience to deliver an enhanced customer experience, and in response to various challenges faced by the industry that has resulted in increased operational costs for operators including base station vandalism and battery theft, loadshedding, currency weakness and high inflation.
Although prices are increasing (average increase of 5.6%), we are also increasing the allocation offered on each of these bundles. Applicable average allocation increase is 33% meaning that customers will be getting even more value despite a slight increase in price. “
On 20 June ’24 the price of some recurring bundles will increase:
https://www.vodacom.co.za/vodacom/terms/bundles-pricing-guide For added value, these bundles will come with MORE data. T&Cs apply.”
“As South Africa's leading network we're all about providing you with the best connection, the best coverage and the best customer service.
As we move into the second half of the year, we need to review some of our recurring bundle prices to align to inflation and operational costs. While cost increases are unavoidable, we are committed to keeping them as low as possible while still providing superior quality – all part of our promise to you.
The price increase will be effective from 20 June 2024, where there will be an average increase of 27% in allocation and 4.7% in price. As an added benefit, these bundles will now come with more data so that you can experience the best value for money. “
Regards
Vodacom Consumer Website Team
Although prices are increasing (average increase of 5.6%), we are also increasing the allocation offered on each of these bundles. Applicable average allocation increase is 33% meaning that customers will be getting even more value despite a slight increase in price. “
On 20 June ’24 the price of some recurring bundles will increase:
https://www.vodacom.co.za/vodacom/terms/bundles-pricing-guide For added value, these bundles will come with MORE data. T&Cs apply.”
“As South Africa's leading network we're all about providing you with the best connection, the best coverage and the best customer service.
As we move into the second half of the year, we need to review some of our recurring bundle prices to align to inflation and operational costs. While cost increases are unavoidable, we are committed to keeping them as low as possible while still providing superior quality – all part of our promise to you.
The price increase will be effective from 20 June 2024, where there will be an average increase of 27% in allocation and 4.7% in price. As an added benefit, these bundles will now come with more data so that you can experience the best value for money. “
Regards
Vodacom Consumer Website Team
Best regards,