HB
Harriet B

1 reviews | Active since Dec 2014

05 Nov 2022, 11:18

Unlock summer entries locked before the draw date

It seems that the entries received into prize draws for the 'Unlock Summer' promotion expire the day before the draw takes place. I have seen this with multiple entries, regardless of the timeframe between receiving the entry and when the draw is scheduled. Based on this the intention would be to make a customer believe they might receive a prize - when they have already been excluded. (Not sure if all customers have looked at the expiry dates.) Yet another reason to make me lose trust in this company.

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2022, 22:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team