KL
Keith L

1 reviews | Active since Jan 2019

13 Nov 2025, 09:59

UNLOCK MY NETWORK VODACOM

I have been requesting for my network to be unlocked for the past three days, yet the issue remains unresolved. Unfortunately, none of the consultants I’ve spoken to have been able to assist effectively — and despite being promised a call back on three separate occasions, no one has followed through.

To make matters worse, I keep receiving automated messages about your commitment to providing an “exceptional experience,” which feels completely disconnected from the reality of the poor service I’ve received.

This experience has been extremely frustrating and disappointing. I would appreciate it if this matter could be escalated urgently to someone capable of resolving it.

This is real nonsense, I am not going to use your network so just unlock my network.

0
Replies (2)
Vodacom
Vodacom's reply13 Nov 2025, 12:46
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
KL
Keith L's update14 Nov 2025, 10:42
Reviewer Update
Still no feedback or contact from Vodacom