AM
Arno M

1 reviews | Active since Mar 2014

21 Sept 2015, 09:14

Unlock my f****** line NOW

My line was locked due to my preset (by vodacom) credit limit being reached. I was then told to pay half of the current usage in order for my line to be unlocked. On 19/09/2015 I paid the FULL amount i.e. R4204.28. I have sent the proof of payment twice, one on Sunday and one this morning at 5:59am. I am fedup of phoning your call centre to get this sorted. I have phoned through a total of NINETEEN times with no result. I even know that *** song you play in my ear off by heart. Vodacom WILL be held responsible should anything happen to me and I am not able to use my phone.<br> <br> I would be embarrased and ashamed if this were my call centre (and yes, I do work in a call centre).<br> <br> Now sort out my line please!

0
Replies (1)
Vodacom
Vodacom's reply21 Sept 2015, 10:36
Official
Hello amoller1,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team