Unlimited wifi from Openserve deactivated, still no answers

Item: Vodacom
Rating: 1
Author: Corne N

Useless beyond words. Openserve deactivated without reason. After customer care contacted me and promised the unlimited Openserve to be sorted out, nothing has happened. The only answers that Vodacom gives is the problem will be escalated.... what a joke. It has been escalated since 15 Nov. Blame shifting is their only answers.

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Replies (1)

Vodacom's replyOfficial

22 Nov 2023, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Nov 2023, 07:57

Official