Unlimited? Really? What is this soft locking then?

<p>I have recently migrated to the Vodacom unlimited plan as i use my phone frequently for both business and personal calls. I was told that i would be able to call those i needed to call without any issues. Now, i have to call vodacom on a daily basis to unlock my phone. The service i have received from my local Vodacom Chats Store has been remarkable. However, Vodacom customer care is failing terribly. The are aware of the issue, they have no short term solution and a number of clients including myself are paying for a service we are not receiving unless we activate it every day. I guess the definition of VIP differs at Vodacom. This is not an entry level contract, it is one of the top contracts available. Yet absolutely nothing is being done. Pathetic service. They are not able to tell me how long the issue is forseen to continue. And some days it takes numerous calls to get my phone working again.</p>