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Annerien L

1 reviews | Active since Sept 2017

28 Sept 2017, 21:36

Unlimited calls? Not happening

I have two Red VIP cellphone contracts and pay a very big account every month on time. My contracts stipulate that I can make unlimited calls. For two days now I can do everything on my phone except making calls. My phones are used for my business. Imagine the loss if you are not able to make any calls. Phoned Vodacom Customer Care 6 times and they are dumbfounded about my problem. Did everything they told me but still they say there is no problem. HELLO. I can not make calls on my UNLIMITED CALL package. What to do?

0
Replies (3)
Vodacom
Vodacom's reply29 Sept 2017, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AL
Annerien L's update30 Sept 2017, 21:58
Reviewer Update
Since the time of my review post on Wednesday night, I have been contacted by Vodacom about every hour. Finally during Friday afternoon I was contacted by Modise. Even though my problem was still not fixed he loaded 500 minutes on both the cellphone numbers I was experiencing the problem with. He told me that it will keep me for the weekend and that he will work further on my problem on Monday, as he was not working over the weekend. Well at least we can make calls. Just hope that extra airtime wont be added on my account.
Vodacom
Vodacom's reply01 Oct 2017, 17:37
Official

Dear Annerien Louwies,

Thank you for your patience.

I've responded to you via email.

I do apologise for the inconvenience caused.

Regards,

UW