unless you pay they are unwilling to assist

My brother was just ****** this morning, after the 20 minutes of stupid ****** phone prompts etc instead of a single direct phone number to block and report the device ******, I finally got that done. Now i went to the cops and raised the case, and now i wish to see if the ******* made any calls so I asked them to just please give me the last 5-10 numbers dialed on the number and they refuse to do so without activating itimized billing. the fact that your device was ******, that your going to use it to try trace the ******* doesnt factor. Unless you pay for the service they refuse to help even a little. I have been with vodacom for a little over 10 years and they still couldnt give a **** about any customer. i am really appauled at the fact they cant assist even this little bit to try help get justice. I really dont know what things are comming to when the tiniest of plain curtisies cant be extended to a client that has been with you for ages. Customer service is getting worse and worse and worse.