TC
Tiffany C

1 reviews | Active since Sept 2016

08 Sept 2016, 15:41

Unless Service (Pillar to Post)

<p>Contact upgraded at 3 Simmonds Vodacom, Lady advised that upgrade would AUTOMATICALLY adjust as far as my Debit Order and Data allocation would be amanded SYSTEMATICALLY. Called the call centre and was told to cancel my contract before i can get an upgrade (however i have already upgraded to the 2 Tablets) BUT my debit order remained as the previous contract which was intially my Lap Top. Further more i spoke to several consultants who COULD NOT ASSIST ME AT ALL and need i say were of NO HELP WHATSOEVER. </p> <p> </p> <p>I have been paying an amount of R360 for the pass 2 years and i was told that the amount i am suppose to pay is much less than what i have been paying, if this continues i will go to the bank and return my Debit order and no longer pay this contract, as the contract was suppose to be adjusted accordingly "SYSTEMATICALLY" according to all the consultants at Vodacom.</p> <p> </p> <p>THIS MATTER MUST BE SORTED OUT BY CLOSE OF BUSINESS TODAY, IF ANYONE FROM VODACOM IS AVAILABLE.</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply09 Sept 2016, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TC
Tiffany C's update09 Sept 2016, 13:01
Reviewer Update

It's been over 5 hours and I have still not received a call with regards to this matter.

TC
Tiffany C's update10 Sept 2016, 09:04
Reviewer Update

Another day gone by and still no contact from the useless people at Vodacom who claimed they going to respond to me. What a useless network provider who can't seem to get one thing straight. You people are honestly pathetic