NG
Nico G
1 reviews | Active since May 2010
10 Aug 2024, 12:12
Unless connection.
I have new contract with Vodacom, fixed home internet. I use it to stream DSTV. Every time a little wind or rain the connection fail for about 5 min at a time. This happens every 1-2 minutes. We can’t use it then. We livi in Worcester and we have a lot of wind. I can’t pay for something I can only use in perfect weather conditions. I have logged complaint and nothing is sorted to date.
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Replies (2)
Vodacom's replyOfficial
11 Aug 2024, 19:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2024, 19:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2024, 09:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Tehnical Support Team. Based on the feedback provided the team has confirmed they made contact with you on the 21-08-2024 and advised of the following:
I spoke with the client and confirmed Network issue. Other users and devices have the same problem with poor to no 4G signal causing problem with dropped calls and connectivity. Works in other areas. Not device or setting related. Router checked and optimised. Sent to Networks Team to further investigate.
Apologies for any inconvenience this may have caused,
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Tehnical Support Team. Based on the feedback provided the team has confirmed they made contact with you on the 21-08-2024 and advised of the following:
I spoke with the client and confirmed Network issue. Other users and devices have the same problem with poor to no 4G signal causing problem with dropped calls and connectivity. Works in other areas. Not device or setting related. Router checked and optimised. Sent to Networks Team to further investigate.
Apologies for any inconvenience this may have caused,
Regards,
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2024, 09:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Tehnical Support Team. Based on the feedback provided the team has confirmed they made contact with you on the 21-08-2024 and advised of the following:
I spoke with the client and confirmed Network issue. Other users and devices have the same problem with poor to no 4G signal causing problem with dropped calls and connectivity. Works in other areas. Not device or setting related. Router checked and optimised. Sent to Networks Team to further investigate.
Apologies for any inconvenience this may have caused,
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Tehnical Support Team. Based on the feedback provided the team has confirmed they made contact with you on the 21-08-2024 and advised of the following:
I spoke with the client and confirmed Network issue. Other users and devices have the same problem with poor to no 4G signal causing problem with dropped calls and connectivity. Works in other areas. Not device or setting related. Router checked and optimised. Sent to Networks Team to further investigate.
Apologies for any inconvenience this may have caused,
Regards,
Consumer Website Team
Best regards,