********ly cutting off phone

3 days ago Vodacom ********LY cut off our account directly after a simple discussion of funeral cover ONE day after my mom passed, there was no death certificate issued and she was not even on the system yet. you can only cut off our account once there is proof. my mother was the main member but did NOT pay the accounts. In this crucial time we are in need to communicate with people and organise her funeral. you guys took matters into your own hands by just cutting it off WITHOUT any legal proof that a member had passed. we have also paid for this month for absolutely NOTHING.