GO
Gillian O

1 reviews | Active since Dec 2011

10 Oct 2016, 13:36

********ly charged for Vodafone Live content

<p>I have a vodacom contract and am being charged R2 everyday for Vodafone Live content which I have not asked for. I have no idea what this is for. I have cancelled it directly with Vodacom's call centre and they have provided a number to text 31050 to cancel all subscriptions, however even after I've done this, the subscription is stopped for a day or two and then somehow it's back again. I've been told it must be something I've clicked. I have a Blackberry and do not use Vodafone Live at all. This is ******** and I want this stopped. I've looked online and it's happening to so many people out there. Not looking good on your behalf Vodacom! </p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team