sS
sanjeev S

1 reviews | Active since Feb 2010

13 Feb 2020, 13:24

********l wasp service being added to my bill every month.

I see that i am one a 100 or more ppl to complain about a wasp service that was added to my vodacom bill by ********. So I've been paying more than i should about +_R200 each month for the past few months for no reason. Whats more concerning is that queries exactly like mine for the 'Hunky dory " **** are reported since before 2017 up to 2020 so vodacom are doing nothing to stop it. Had i not reviewed my contract billing i would be none the wiser. Here is the case logged. I hope for everyones sake vodacom puts better controls in place to prevent unauthorized billing on their clients accounts. Right now it seems they are not in control and have done nothing for the past 3 years. Request :***

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2020, 16:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
sS
sanjeev S's update18 Feb 2020, 09:18
Reviewer Update
So I received a message saying my case was being investigated and then I hear that it's resolved.
Wouldn't it be great to let the customer know what the resolution is too??? No correspondence received...