ME
Marinda E

1 reviews | Active since Feb 2016

22 Feb 2016, 11:01

********l data charges

I never ever expected to received this bad service from a service provider.<br> <br> we Vodacom customer take out a contract with Vodacom we have a option to add data to the contract what I did, then I capped the account if I ever exceed the data on my contract I will however buy additional data if I don't want to wait for the new month to received my new data.<br> <br> I've queried this since last year October and we in February 2016 and I'm still waiting.<br> <br> so all Vodacom users check your Vodacom bill, if also emailed Carte Blanche with this complaint and hopefully they will investigate as I just check with 5 colleagues and they experience the same ******** charge from Vodacom.<br> <br> I never check my account as I suppose to trust my service Provider, but clearly we have to check this on a monthly basis.<br> <br> my bank account is not a open cheque book for you to use, I signed a contract for 2 years and you the service provider must deliver the agreement or the service I'm paying for, I never ever requested that you supply me with data till I'm blue in the face.<br> <br> I want my account sorted out and I want customer service!!!<br> <br> I have all my complaint on file (emails)

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2016, 10:37
Official
Hello MEloff,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team