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Hermanus U

1 reviews | Active since Apr 2018

13 Apr 2018, 11:35

********l billing by Vodacom

After spending more than 3 months trying to sort out my account, as well as the ********l billing by Vodacom, I am once again being billed for subscriptions of which I have no knowledge. To try and phone the help desk is a recipe for indigestion, not to say a wasye of time !! I live in riral South Africa, where the only means of communication available to us is Vodacom, thus my options is limited to Vodacom amd are my business in the hands of these hopeless peoples hands. My recommendation to anybody who want to get cellular communication will be to stay away from Vodacom as far as you would avoide the Rinderpest.

0
Replies (5)
Vodacom
Vodacom's reply13 Apr 2018, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HU
Hermanus U's update13 Apr 2018, 11:46
Reviewer Update
I will not hold my breath on that, been promised feedback before, am still waiting !
HU
Hermanus U's update14 Apr 2018, 18:12
Reviewer Update
Reply from Vodacom: As always, these big vompanoes think they throw a couple of Rands at you and everything must be honky doory again ! Well my response ti you Mr Vodacom is below. Dear Herm**** Thank you for your Hellopeter complaint. Please note Vodacom has cancelled the games subscription on your number. Avoid any unprotected apps/games and sites with ads or links. As a ONCE-OFF gesture of goodwill, Vodacom has credited your account with R496.61. Kind regards, Vodacom Customer Care Johannes Theodorus Stander My response to your feeble excuse, and pathetic effort to resolve this issue. Sorry, thats still unacceptable, I've had a look at my billing over the last few months, and I've lost far more than that. You are my service provider, and thus you must make sure that the services you supply should be secure, I've given no one the right to deduct money or charge my account with any additional fees other than my monthly subscription fees. I will hold Vodacom accountable for every sent I have lost.
HU
Hermanus U's update14 Apr 2018, 18:18
Reviewer Update
Just think about it, a big company like Vodacom, but one need a site like HelloPeter to list your complaints ! A sure sign that your customer care services are in a poor state !! Nobody to speak to, because you have to speak to people, eventually, who are unable to assist you !!
HU
Hermanus U's update25 Apr 2018, 10:15
Reviewer Update
As per my post of 13 April, the only reply I had from Vodacom was their pathetic offer of R496.61. They think they can offer you a few rand, when you've lost thousand through their ******* system of billing. No one could take the time to contact me and help me sort this problem, no they are to busy, your service is way past pathetic !!