HP
Hettie P
1 reviews | Active since Jan 2019
31 Jan 2019, 14:01
********l billing
I received a sms this morning informing me that my account will be billed with R6.99 monthly for subscription protection in the case of death. I did not agree to this debit and it was done without my permission.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jan 2019, 16:03Dear Customer, Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2019, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2019, 16:24Dear Hettie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply31 Jan 2019, 16:24
Official
Dear Hettie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
HP
Hettie P's updateReviewer Update
31 Jan 2019, 17:58Not entirely resolved, but I will follow up.
HP
Hettie P's update31 Jan 2019, 17:58
Reviewer Update
Not entirely resolved, but I will follow up.