******** upgrade - failure to cancel contract

Im beyond tired of the company and will be closing my accounts the second my contract expires. In june i have called to cancel my contract to which i was told to call in the first week of July to cancel the contract. The lady also then mentioned she will downgrade my contract which will not affect my cancellation and i specifically asked that more than once if the downgrade will affect the cancellation. Beginning of July i called and was advised that the cancellation is not possible due to an upgrade done, i then called the next morning again - spoke to a guy and he advised that the cancellation is being processed to which i got the reference numbers advising the cancellation is in progress. This morning, i got a new email and guess what - cancellation was not done like i asked. Called your call centre and they advised me that the cancellation was only done on one number and the other number was upgraded. This is now where i get beyond tired of Vodacom. Go back on your recordings - this was not mentioned and i was informed that the cancellation can still take place.... yet this morning im being told its no longer possible. Zanele Ngosi assisted this morning with a upgrade reversal (which i hope is actually being) but i still want to cancel this contract. I am tired of explaining to your consultants the mess they made when all they have on their mind is chasing sales. Even the cancellations is a exhausting exersize as i have to explain 10 million times why i dont want the contract, why i dont want to upgrade and why i dont want another phone. ***!!!! I want this contract cancelled before the end of this month or i will log a complaint to the national credit bereau as well as the ombudsman as i have asked explicitly 3 times that i want to cancel this contract and 3 times your staff did the exact opposite.