1 reviews | Active since Aug 2014
******** price increase
I have received an sms yesterday afternoon from Vodacom advising me, my R135.00 will increase to R140.00 And get an extra 5 minutes calltime. I have got 2 prepaid top-up contracts and will need to pay an extra R10.00 towards my contract which will end in 4 months time. And I will move to another service provider. I have spoken to Peter from Vodacom call centre and I have explained to him I have signed a fix contract for 24 months and not interested in paying a cent more on my contract. I cannot afford this increase. And according to Peter I will have to pay this increased amount. I have spoken to him very I-rate and advised him nowhere in my contract does it stipulate that my contract will increase months before my contract ends. Ive advised him I will take this up with ICASA and Peter then indicate this have been apprpved by ICASA. I have advised him I'm not interested in paying a cent more towards my prepaid contract if I need more airtime will buy extra prepaid vouchers. Vodacom is using this tactic on all their Vodacom customers out there, whithout their concent. It is ******** practice especially when myself as customer do not agree to this. Especially on a prepaid contrac
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
