TM
Thuso M
1 reviews | Active since Nov 2018
02 Nov 2018, 11:10
******** practices- Overcharging
I took a contract with vodacom about a year ago and noticed that they have been overcharging me. I took it up with both the store and customer care unit but no one is taking responsibility. Basically I am going back and forward. My contract shows the correct amount and they’ve been charging about R200 extra. For me, Vodacom broke the contractual agreement and would like them to reimburse me and correct the contract fee. The service has also started to deteriorate and I have no intentions to continue the relationship once my contracts come to the end.
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Replies (5)
Vodacom's replyOfficial
02 Nov 2018, 13:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 13:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thuso M's updateReviewer Update
18 Nov 2018, 21:40Almost two weeks later, still nothing has happened. My next action would be to write to the Ombudsman to advise on this matter. We now talking about a month and 2weeks since this matter was reported to Vodacom and still not resolved even though I am able to produce proof of your malpractices.
TM
Thuso M's update18 Nov 2018, 21:40
Reviewer Update
Almost two weeks later, still nothing has happened. My next action would be to write to the Ombudsman to advise on this matter. We now talking about a month and 2weeks since this matter was reported to Vodacom and still not resolved even though I am able to produce proof of your malpractices.
Vodacom's replyOfficial
22 Nov 2018, 13:13Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply22 Nov 2018, 13:13
Official
Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
TM
Thuso M's updateReviewer Update
04 Dec 2018, 23:37Another two weeks down the line. Still no resolution to my query. Meaning it’s almost two month since vodacom has been trying to deal with my query. The bad service I am receiving is really uncalled for. I am taking the matters up to Obudsman.
TM
Thuso M's update04 Dec 2018, 23:37
Reviewer Update
Another two weeks down the line. Still no resolution to my query. Meaning it’s almost two month since vodacom has been trying to deal with my query. The bad service I am receiving is really uncalled for. I am taking the matters up to Obudsman.
TM
Thuso M's updateReviewer Update
04 Dec 2018, 23:37Another two weeks down the line. Still no resolution to my query. Meaning it’s almost two month since vodacom has been trying to deal with my query. The bad service I am receiving is really uncalled for. I am taking the matters up to Obudsman.
TM
Thuso M's update04 Dec 2018, 23:37
Reviewer Update
Another two weeks down the line. Still no resolution to my query. Meaning it’s almost two month since vodacom has been trying to deal with my query. The bad service I am receiving is really uncalled for. I am taking the matters up to Obudsman.