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charlene W

1 reviews | Active since Oct 2016

23 Oct 2016, 19:06

******** pay per day services added to account

<p>Vodacom...are you aware that you are contravening a variety of laws by ********ly activating AIrG Gold pay-per-day service on your subscribers accounts? From complaints on internet chat sites since as far back as 2010 I see my rant is not new, and yet you continue to flagrantly ignore the complaints of your consumers, not to mention the law, by activating these services without permission. </p> <p> </p> <p>Let me be clear...my Vodafone Live App is disabled on my phone, so there is no way I would have decided to subscribe to the AirG pay-per-day service, especially at 22:00 last night. I followed the link to cancel the service but I would not be surprised if I somehow still get subscribed again! as I never subscribed to it in the first place. </p> <p> </p> <p>It is shocking that a company would attempt to make a few extra bucks before someone realizes that there are services on their account that they never actually subscribed to.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 07:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team