SA
Sherman A

1 reviews | Active since Jan 2017

17 Feb 2019, 10:39

******** extension of vodacom contract

Quotation No: 1- ********** ********** Cellular No: ********** .... Account No: I ********** -1 I phoned cancellations at vodacom to cancel a data contract just to be told that I am being billed higher for another contract I have with vodacom for the cell number above (which according to my records was initiated on 01 April 2018 being a 24 month contract only ends 31 March 2020), the consultant explained that this was because I was outside the promotional discount and contract period. It would appear vodacom is embarking on ******* extension of contracts as the consultant should have picked this fact up on the vodacom system instead she sent me a quotation on Friday, 15 February 2019 and sms on Sunday 17 February 2019 congratulating me on my new contract..... Congratulations on your new Vodacom contract! You qualify for a FREE Top Dog voucher valued at R10,000. To redeem, visit http://voda.com/tdv and enter code: vd1901a778a6abf90. For more info, visit http://voda.com/tdtnc T&Cs apply. No I did not accept or agree to this ******** extension of my existing contract .....vodacom!

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2019, 11:06
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
SA
Sherman A's update11 Mar 2019, 12:56
Reviewer Update
This matter has still not be resolved. Vodacom phoned me to say they are going to cancel the extended contract and send me a confirmation email which needless to say they did not instead they allocated 1 month promotional 10gigs to my acvount which confirms vodacom still had not cancelled the ******** extension of my contract.