******** DEDUCTION OF MY ACCOUNT

Good day, I phoned the accounts department on Tuesday the 10th of March to find out why they billed me on my February 2015 invoice for February and March. They kept on telling me that it is standard if you upgrade to DOUBLE charge the client. After being on the phone for an hour and the agent unable to answer my questions or supply relevant information in why Vodacom is ********ly deducting money from my account, I logged a call with the agents supervisor to give me feedback on my call with the upgrade centre, where IT WAS NOT verified that they will be deducting DOUBLE from my account. The call to the upgrade centre was made on the 22nd of February. The supervisor said they will get back to me and gave me a stink attitude when I asked her what the time will be. She rep**** that when they have time they will do it. I then said to her so it can take you 2 years to get back to me and then the attitude got even worse! Up to today (3 days) later NOBODY from Vodacom phoned me back with an answer!!! I will take this matter further as Vodacom ********ly deducted money from my account to the value of over R800!