1 reviews | Active since Sept 2016

27 Sept 2016, 10:21

******** debits

<p>It is the second time now that vodacom has debited my account 3 times at once.After 100's of calls I am still unable to resolve this.I cannot continue paying 3 times for 1 debit.This is resulting in penalty fees from my bank and is unacceptable.Please get someone in your cancellation department to contact me as this is the only way the problem can be resolved</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update12 Oct 2016, 19:33
Reviewer Update

No response from vodacom .