1 reviews | Active since Jun 2015
******** debits
I had contract with vodacom which I cancelled mid June 2018 as it was coming to an end in July. Vodacom went ahead and debited my account on July 31st despite my cancellation. I called the vodacom customer care and I was told they have no records of the contract. I have already called vodacom more than 5 times trying to sort this out. I was told to send a "supervisor" an email on ********** " who will proceed to sort out my refund. This never happened, I have sent another email to ask about the progress to no avail. On the 31st of August vodacom debits again. I would like to understand what is vodacom's intentions regarding this. Please stay the hell away from my money and return every cent you have ****** from me. Oh and while u at it, try and get competent staff. You can be sure I will never bring my business to vodacom ever again. I have had numerous contracts with you and have never experienced this, what went wrong????
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Karyn
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
Dear Karyn
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
