******** DEBIT DEDUCTION

I did a premature cancellation for my Vodacom contracts in January. On the 25th Vodacom deducted money from my account and when I asked they say i owe them this amount was not included in my premature cancellation fee. how is that my problem as i have told them to cancel everything . i called so many times trying to cancel and they didn't want to, i was even told that i need to go to the store to sort out and told them i had covid and they say there is no other way for me to resolve this but to go to the store. i have tried to cancel and i got the run around. this network is honestly *******