JE
Jason E

1 reviews | Active since Jun 2014

01 Jul 2015, 12:48

******** Debit Against My Account

During the course of May 2015. I called in to have my contract cancelled as it had come to an end and I submitted my 30 day notice that I would not be renewing my contract. I requested to be moved over to prepaid which was scheduled for the 31st of May 2015. This happened on that day and I paid the last monies owed to Vodacom on the 1st of June 2015. I have been on prepaid since the 31st of May and was billed on the 1st of July for my contract that was cancelled without a single contract service provided. <br> <br> I want a full refund on this and need this back in my account before the end of the week. This is ******** and I wil take the matter if need be. I also want all telephone recordings of this to send to the ombudsman. <br> <br> I am tired of you guys *****ing the little guys. <br>

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2015, 10:04
Official
Hello Jay_Cartel,

Thank you for your feedback.

We will investigate this matter and contact you with feedback.

Kind regards
Vodacom Consumer Website Team