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SJ
Shaista J

1 reviews | Active since May 2019

02 May 2019, 12:00

******** contract charges. Vodacom *******!!!

Vodacom is a *******. I upgraded my contract online and then received a bill stating I need to pay for my old handset and the new contract. No were online does it stipulate I need to pay for my old contract as well as new contract. I then contacted Vodacom only for them to advise that the it is the customers duty to get the trading conditions. When I went online to upgrade, not a single notification was given stating we will be paying for the old handset as well as the new one. No conditions were supp**** only an email confirmation of the new contract . Is this they way money is made to mislead clients. Absolutely pathetic. Then the client must wait 24hours for an answer. What kind of customer service is this.

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Replies (3)
Vodacom
Vodacom's reply02 May 2019, 13:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SJ
Shaista J's update03 May 2019, 11:57
Reviewer Update
After holdings for 40 minutes I was notified that Thandiswa at the Cape Town call center never even logged my query. She simply called their call center and never got through and then **** that I would be contacted in 24 hours. This is absolutely pathetic to treat any client this way. Today was the worst possible comment I received from Vodacom they have no power and I need to send and email. I will not be paying any bill until this is resolved!!!!
Vodacom
Vodacom's reply08 May 2019, 13:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team