KN
Koot N

1 reviews | Active since Aug 2017

09 Jan 2020, 11:18

******** CONTENT CHARGES

It is a very sad day. Vodacom has ceased to provide service over the telephone. They do not provide any numbers that can be called to speak to a person. There is also no way that you can send an sms to them. I am a contract customer. I get billed for CONTENT SERVICES at a rate of R200 per month. There is now way that you can find out what it is for. You cannot stop this and it appears that they are reluctant to reverse the charges that have been ********LY been charged. We should actually lay a charge at the DTI for this punishable unacceptable business practice.

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2020, 11:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team